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How svip5k Handles Your Personal Information

This Privacy Policy covers what data we collect when you use svip5k, how we store it, and the rights you hold over it.

Account data protectionDANA, OVO, GoPay transaction recordsYour right to access and update dataCookie and session handlingData retention policy
svip5k How svip5k Handles Your Personal Information
HOW WE PROTECT IT

Data Handling, Cookies, and Account Security

We apply encryption across data in transit and at rest. Your account login uses a one-time password sent to your registered number, which keeps unauthorised access out even if your password is exposed. Cookies on svip5k track session state and preferences — not cross-site behaviour. You can manage cookie settings through your browser at any time. We do not retain your data beyond the period required to operate your account and meet legal obligations applicable in Indonesia.

Encryption in Transit

All data exchanged between your device and our servers is encrypted. This covers account login, DANA, OVO, and GoPay payment flows, and live session data.

OTP Account Access

Every login triggers a one-time password to your registered phone number. This step prevents access even if your account credentials are compromised.

Cookie Scope

We use session cookies to keep you logged in and preference cookies to remember your settings. We do not use third-party tracking cookies for ad profiling.

Retention Period

We hold your account data for as long as your account is active and for the period required under applicable law. You can request deletion when you close your account.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct inaccurate details, or raise a concern about how your information is handled, our support team is the right starting point. You can reach us through live chat inside your account dashboard, by email at our support address, or via the contact form on this site. Include your registered account details so we can verify your identity before processing any data request.

Live Chat Open your account dashboard and start a live chat session. Our team handles data and privacy queries through the same channel as account support.
Email Support Send your privacy request to our support email. Include your registered name and the wallet — DANA, OVO, or GoPay — linked to your account for faster verification.
Contact Form Use the on-site contact form and select the Privacy topic. We'll confirm receipt and respond once your account identity has been verified.

Common Questions About Your Privacy on svip5k

Real questions about data, cookies, and your rights — answered plainly. If your question isn't here, contact our support team through live chat or email.

We collect your name, email address, and phone number during registration. If you deposit via DANA, OVO, or GoPay, we also record the wallet reference tied to that transaction.

Wallet data is shared only with the relevant payment processor to complete your transaction. We do not pass it to advertisers or unrelated third parties.

Send a request through live chat or our support email. Include your registered account details so we can verify your identity before releasing any data.

Yes. When you close your account, you may request deletion of personal data we are not legally required to retain. We process verified deletion requests within a reasonable timeframe.

We use session and preference cookies to keep your account active and remember your settings. You can disable or clear cookies through your browser settings at any time.

We retain data for the period required to meet legal obligations applicable in Indonesia. Once that period passes and your account is closed, data is removed from active systems.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.